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Any questions about our Subscriptions?

FAQ - Subscriptions

Why sign up to the Subscription Boxes?
  • You'll never run out of soap (or shampoo) again!
  • Signing up to a regular subscription is the most affordable way to buy Dook products. Save up to 30% by ordering a
    regular delivery. 
  • You're still able to have complete flexibility - you can pause, skip or cancel at anytime.
How are you able to give such great discounts?

At Dook we hand-make all our products ourselves on site in our workshop by the sea.  By buying directly from the maker you can take advantage of the best deals.

How does the Dook subscription service work?
  • You can subscribe to a regular delivery of our products on a frequency that suits you.
  • We’ll email you three days before each delivery is shipped, so you know it’s coming and can adjust, skip or delay it if you need to.
  • You can change or cancel your subscription at any time. 
How do I manage my subscription?

Click here to manage your subscription

Simply enter the email you used when creating
the subscription and you'll be sent a login code.

Can I subscribe to several different products at once?

Yes, you can subscribe to as many products or subscription boxes as you like. 

Can I change the frequency or skip a delivery?

Yes, you can select whatever frequency suits you.

One you log in to manage your subscription you can choose to send products right away or to skip or postpone your delivery.

  

Can I subscribe to different products with different frequencies?

Yes, you can select whatever frequency suits you. 

For example, you could purchase:

1 x Bath salts to be delivered every 6 weeks

2 x Cedar soaps to be delivered every 8 weeks

1 x Face Oil to be delivered every 3 months

The first order will be delivered together, the subsequent orders will be
charged for and delivered at the frequency selected. 

Can I cancel at any time?

Yes, you can cancel your subscription at any time and will not be charged for any future deliveries.

  

Any other questions? Please do get in touch:

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